General Information
This information provides an overview of services and facilities available for
Guests with disabilities who will be sailing on the Disney Magic or the Disney
Wonder. This booklet is intended to supplement the Disney Cruise Line Personal
Navigator that contains additional information and entertainment schedules.
NOTICE - This information is subject to
change. Once onboard, you may wish to visit Guest Services, Deck 3 Midship, for
current information on accessibility and services or contact a Crew Member prior
to visiting a particular location.
SPECIAL RESERVATIONS
To assist our Guests with questions they may have, Disney Cruise Line
Reservation Services is equipped with information about onboard services and
facilities. Disney Cruise Line offers special equipment and facilities for
Guests with disabilities. For information, please call Reservation Services at
(407) 566-3500 [voice] or (407) 566-7455 [TTY].
Bathroom and shower handrails
Closed-captioned television
Door knock and phone alerts
Equipment and facilities for Guests with disabilities may include the following:
Fold-down shower seats
Hand-held shower heads
Open bed frames
Ramped bathroom thresholds
Refrigerators
Roll-in showers
Rubber bed pads
Strobe-light smoke detectors
TTY's
Special Reservations can also supply information about medical supply companies
in the Port Canaveral area upon request (i.e., oxygen, wheelchairs, and
motorized transport).
GUEST SERVICES
Guest Services, located on Deck 3 Midship, provides a variety of services
including general information, entertainment schedules, and information on
services for Guests with disabilities.
ACCESS
Most guest areas aboard the ship, including theaters, restaurants and shops are
accessible to all our Guests. In some cases, such as when utilizing tender
services or in Guest pools, Guests may need to transfer from their wheelchairs
to utilize the facility, and this transfer may require the assistance of a
member of their party. We, therefore, recommend that Guests plan to sail with
someone who can physically assist them when necessary.
DISABILITY PARKING
Designated disability parking areas are available at the Disney Cruise Line
Terminal at Port Canaveral. A valid disability-parking permit is required.
HEALTH CENTER
The Health Center is located on Deck 1 Forward and is accessible only by use of
the forward stairs or elevators. Please note that the Health Center is equipped
to provide first-aid and basic emergency care only, and does not have the
facilities to treat children under 12 weeks of age.
SMOKING RESTRICTIONS
For the comfort and safety of all our Guests, smoking is permitted in designated
areas only. Smoking is permitted on most outside deck areas and in designated
lounges. All staterooms are non-smoking.
LAUNDRY AND DRY-CLEANING
Dry cleaning, pressing and full laundry services are available aboard ship. In
addition, Disney Cruise Line ships are equipped with coin-operated laundry
facilities. Please inquire at Guest Services for the location of an accessible
laundry facility.
SHORE EXCURSIONS
Please take the time to review the Shore Excursion Brochure that you will
receive. It includes descriptions of the shore excursions available on your
cruise and includes the level of physical activity required for each excursion.
One of the highlights of your Disney Cruise Line adventure is exploring the
ports of call, but please note that many of the shops, facilities, and
destinations in our international ports of call may not be accessible to Guests
with disabilities.
TENDERING
Whenever possible, Disney Cruise Line docks its ships at each port of call so
that Guests may travel directly from the ship to the shore via the gangway.
However, due to dock availability, inclement weather or other causes beyond the
control of Disney Cruise Line, Disney Cruise Line may be unable to dock its
ships at certain ports. In those instances, guests will be transported from the
ship to the shore by use of small boats, commonly referred to as tenders. When
tendering, the ship is anchored some distance from the port and tenders are used
to transport Guests from the ship to shore and back.
The tendering process can be extremely difficult for a passenger using a
wheelchair or with limited mobility. Normally, the wheelchair must be lifted
down a gangway to a platform and then transferred into the tender. Guests may
have to be transferred separately from their wheelchairs. In certain situations,
it may be impossible for Guests using wheelchairs to transfer to the tenders due
to safety concerns. The decision to transport a Guest
using a wheelchair via a tender is at the sole discretion of the Captain.
SHOPS AND RESTAURANTS
Guests with disabilities can utilize all food and merchandise locations aboard
ship. Crew Members are available to assist Guests when necessary. At
counter-service locations, Guests using wheelchairs may ask a member of their
party to order and transport food, or the Guest may contact a crew member who
will provide table service for them.
MEDICAL INFORMATION
In order to assist Disney Cruise Line in addressing its passengers' special
needs, Guests are requested to notify the Reservation Department, at the time of
booking, of any medical or other condition for which special accommodations
and/or the use of a wheelchair might be necessary while onboard ship.
GUEST MEDICAL INFORMATION FORM
Guests with medical conditions or special needs must submit a Guest Medical
Information Form to Disney Cruse Line at least 14 days prior to the sailing
date. Once the Form has been received, Disney Cruise Line will determine its
ability to accommodate any medical condition or special need on a case-by-case
basis.
Due to the limited medical facilities onboard ship and other factors, Disney
Cruise Line is not able to accommodate all medical conditions, special needs, or
disabilities. Failure to disclose an accurate or complete description of any and
all medical requirements may result in Disney Cruise Line not being able to
provide the appropriate accommodations or arrangements, or may result in the
Guest being denied boarding at the Terminal.
MEDI-VAC AIR EVACUATION
Occasionally, in the event of serious medical conditions and/or due to the
limited medical facilities onboard the ship, it may become necessary for a
patient to be air-lifted to a nearby medical facility.
Please check with your insurance carrier to determine
whether your insurance covers medical air evacuations occurring outside of the
United States.
If your current health insurance policy does not cover this service, it is
recommended that you purchase additional medical insurance that offers air
evacuation coverage (such as the Disney Cruise Vacations Protection Plan), as
the charges for this service are very expensive.
SHIP EVACUATION VIA LIFEBOATS
In the event of an emergency evacuation of the ship, Guests with disabilities
may have to spend extended periods of time in lifeboats where electricity and
other special accommodations are not available.
MEDICATIONS
Guests should carry an ample supply of all necessary medications with them when
they board the ship. Guests should pack medications or medical supplies in
original containers in their carry-on bag, and not in luggage being checked.
Limited medications and medical supplies are available onboard in the ships'
Health Center.
Upon your return to Port Canaveral, please be sure not to leave any medications
behind when you disembark, as Disney Cruise Line is not permitted to mail
medications to your home.
ELECTRICAL LIMITATIONS
For those Guests requiring electrical power for medical equipment, there is an
average of two 110-volt electrical outlets per stateroom with a total power
capacity of 12 amps. All equipment should have a substantial back-up power
supply in the event of an emergency or power outage. Durations of power outages
cannot be guaranteed.
EQUIPMENT REPAIRS
Disney Cruise Line Crew Members are not permitted to repair any type of Guest
equipment.
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INSERT MED FORM HERE
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OXYGEN POLICIES & DELIVERY PROCEDURE
Guests traveling with oxygen must provide their own oxygen and related equipment
and are responsible for arranging delivery of their oxygen and related equipment
(packaged in a secure container with each item being labeled with the Guest's
name and stateroom number) to the Disney Cruise Line Terminal prior to 1:00 p.m.
on the day of ship embarkation. The Terminal delivery address is:
Disney Cruise Line
c/o IDS
9001 Marlin Street
Cape Canaveral, Fl 32920
Guests who have purchased Disney Cruise Line land and sea vacation packages must
arrange for the transportation of oxygen between the airport, their WALT DISNEY
WORLD® Resort hotel and the Disney Cruise Line Terminal. Disney Cruise Line
buses cannot transport oxygen; however, the Guests may carry one oxygen tank for
use while on board the bus.
Guests are responsible for notifying their air carrier of any oxygen
requirements.
Guests who book their air travel through Disney Cruise Vacations and who will
require oxygen on their flight must complete a Guest Medical Information Form as
soon as possible. This information is necessary to expedite the delivery of
airline tickets and airline contact information in order for the Guest to be
able to make adequate arrangements with their air carrier for the use of oxygen
in flight.
The following is a listing of medical supply rental companies that will deliver
medical supplies to the WALT DISNEY WORLD®
Resort area.
American Homepatient 1-800-876-7696 www.americanhomepatient.com
Brevard Medical 1-866-416-7383 www.brevardmedicalequip.com
1-321-453-3370 local
1-321-768-9013 after hours
Care Medical 1-800-741-2282 www.scooterrental.com
The following is a medical supply rental company that will deliver medical
supplies to the ship.
Brevard Medical 1-866-416-7383 www.brevardmedicalequip.com
1-321-453-3370 local
1-321-768-9013 after hours
Care Vacations 1-877-478-7827 www.cruiseshipassist.com
TRAVELING DURING PREGNANCY
Women who have entered their 24th week of pregnancy as of their embarkation date
will be refused passage on Disney Cruise Line ships due to safety concerns.
Neither a physician's medical statement nor a waiver of liability will be
accepted. In addition, Disney Cruise Line cannot be held responsible or liable
for any complications relating to pregnancy at any stage.
All pregnant Guests are required to provide Disney Cruise Line with a Guest
Medical Information Form completed by their physician. This policy is in place
for the safety of our pregnant Guests and their babies. While the Health Center
onboard ship can handle many emergency situations, it is not equipped to provide
critical care for premature infants or their mothers.
MOBILITY DISABILITIES
WHEELCHAIRS
Disney Cruise Line strongly advises Guests requiring the use of a wheelchair
onboard ship to travel with someone who is able to assist them both aboard ship
and on shore. Guests may need to transfer from their wheelchairs to utilize
certain facilities (such as Guest pools and tenders), and this transfer may
require the assistance of a member of their party.
Guests requiring the use of a wheelchair during their cruise must provide their
own wheelchair prior to boarding the ship. Disney Cruise Line has a limited
supply of complimentary beach wheelchairs on Castaway Cay, which are available
on a first-come, first-served basis.
WHEELCHAIR ACCESSIBLE STATEROOMS
Disney Cruise Line offers wheelchair accessible staterooms and suites, equipped
for Guests with disabilities. Features include: ramped bathroom thresholds, open
bed frames, added phones in the bathroom/nightstand, bathroom and shower
handrails, fold-down shower seats, hand-held shower heads, lowered towel and
closet bars.
TENDERING
Whenever possible, Disney Cruise Line docks its ships at each port of call so
that Guests may travel directly from the ship to the shore via the gangway.
However, due to dock availability, inclement weather or other causes beyond the
control of Disney Cruise Line, Disney Cruise Line may be unable to dock its
ships at certain ports. In those instances, guests will be transported from the
ship to the shore by use of small boats, commonly referred to as tenders. When
tendering, the ship is anchored some distance from the port and tenders are used
to transport Guests from the ship to shore and back. The tendering process can
be extremely difficult for a passenger using a wheelchair or with limited
mobility.
Normally, the wheelchair must be lifted down a gangway to a platform and then
transferred into the tender. Guests may have to be transferred separately from
their wheelchairs. In certain situations, it may be impossible for Guests using
wheelchairs to transfer to the tenders due to safety concerns.
The decision to transport a Guest using a wheelchair via a tender is at the sole
discretion of the Captain.
IN-PORT ACCESS
One of the highlights of your Disney Cruise Line adventure is exploring the
ports of call, but please note that many of the shops and facilities in the
foreign ports of call may not be accessible to Guests with disabilities.
ON-DECK VIEWING AREAS
For activities around the Goofy Pool, a designated viewing area for Guests using
wheelchairs is available on Deck 10 (overlooking the pool area).
An activity participation area for Guests using wheelchairs is located on Deck 9
Midship, Starboard side, near the gazebo.
Crew Members will be at these locations to assist Guests in wheelchairs 30
minutes prior to the commencement of on-deck activities. Guests requesting Crew
Member assistance should arrive no later than 10 minutes prior to the
commencement of the on-deck activity.
THEATRE SEATING
Crew Members will be available at the Deck 4 entrance to the Walt Disney Theatre
beginning 30 minutes prior to show times to assist Guests with seating.
Wheelchair seating is available in the rear of the theater, as well as in the
front row. Guests wishing to be seated in the front row of the theatre should
contact a Crew Member outside the entrance for assistance at least 10 minutes
prior to show time.
Wheelchair seating in the Buena Vista Theatre is available in the rear of the
theatre.
LOCATION ACCESS
Access to shipboard facilities is generally through the main entrance to the
facility. However, accessibility varies from location to location. Guests may
contact a Crew Member at each location for additional information.
Accessible Common Area Restrooms
Wheelchair accessible public restrooms are located at the following locations:
Deck 10 Aft- by Palo
Deck 9 Forward- by the Vista Spa & Salon
Deck 4 Forward- by Walt Disney Theatre
Deck 3 Aft- by Parrot Cay
Elevator Access
The Midship elevators are smaller than the Forward and Aft elevators. Therefore,
Guests using wheelchairs should use the Forward or Aft elevators whenever
possible for easier access.
Restaurants/Lounges
Lumiere's/Triton's -Located on Deck 3 Midship. Access for Guests using
wheelchairs is through the portside entrance (next to Promenade Lounge)
Rockin'Bar D/Wavebands-Located on Deck 3 Forward. Ramp access to the upper level
is located by the bar area.
Pools and Recreation
Quiet Cove Pool - Located on Deck 9 Forward
A pool transfer tier is available for Guests with disabilities. The transfer
tier is 3 to 4 step tier that guests may use either by themselves or with the
assistance of a member of their party.
Vista Spa & Salon/Fitness Center - Located on Deck 9 Forward
Please see a Spa host/hostess for accessible treatment opportunities.
Mickey's Pool - Located on Deck 9 Aft
A pool transfer tier is available for Guests with disabilities. The transfer
tier is 3 to 4 step tier that guests may use either by themselves or with the
assistance of a member of their party.
Promenade Deck-Deck 4
For outer deck access, Guests using wheelchairs should use the Forward or Aft
doors.
Theaters
Buena Vista Theatre - Located on Deck 5 Aft
Designated Wheelchair viewing is available in the rear of the theatre.
Walt Disney Theatre - Located on Deck 4 Forward
Guest wishing to be seated in the front row of the theater should contact a Crew
Member outside the Deck 4 entrance for assistance at least ten
(10) minutes prior to show time. Designated Wheelchair viewing is also available
in the rear of the theatre.
DISNEY'S CASTAWAY CAY
PATHWAYS
There are paved pathways throughout the main Castaway Cay promenade that provide
access to First Aid, She Sells Seashells and Everything Else, Cookie's BBQ,
Gumbo Limbo, Pop's Props, Dig In, Conched Out Bar, and all restrooms (excluding
Serenity Bay).
Hard-packed sand pathways provide wheelchair access to Gil's Fins and Boats,
Heads Up Bar, the massage cabanas at Serenity Bay and Castaway Air Bar.
The remaining areas, which consist mainly of beach areas, are accessible through
the use of sand wheelchairs, which are available free of
charge on a first-come, first-served basis.
TRAM SERVICE
Personal and electric wheelchairs are able to board the tram that runs on
Castaway Cay, however motorized scooters and the sand wheelchairs do not
fit on the tram.
SAND WHEELCHAIRS
Castaway Cay has a limited number of sand wheelchairs available on a first-come,
first-served basis. There is no charge for this service. The majority of these
chairs can be picked up across from Scuttle's Cove, with a few available at
Serenity Bay. Your personal or shipboard wheelchair may be left at Scuttle's
Cove or Serenity Bay while you are using the sand wheelchair. Please take all
personal items with you when leaving your wheelchair at these locations. Please
note: Sand wheelchairs are not designed for use in the water and may cause
injury if used inappropriately.
ACCESSIBLE RESTROOMS
Accessible restrooms are located next to First Aid, next to the Palm Central
Station, and at the Pelican Restrooms located across from Bike Rentals.
HEARING DISABILITIES
A pad of paper and pens/pencils are readily accessible for Crew Members to
utilize, if necessary, to communicate with Guests.
ASSISTIVE LISTENING DEVICES
Assistive listening systems, which utilize an infrared signal to amplify sound,
have been installed at the following locations aboard ship:
Walt Disney Theatre
Studio Sea
Buena Vista Theatre
Rockin' Bar D (Disney Magic)
WaveBands (Disney Wonder)
Diversions
Assistive listening receivers are recommended for Guests with mild to moderate
hearing loss and are available at Guest Services. Although
there is no charge for the use of the receivers, a $25 refundable security
deposit will be charged to the Guest's onboard account. This deposit will
be removed from the Guest's onboard account upon return of the receiver.
WRITTEN AIDS
Guest Assistance Packets containing show scripts, flashlights, and pen/paper are
available at Guest Services. Packets can be signed out and kept until the night
before debarkation, when they must be returned to Guest Services.
SIGN LANGUAGE
Disney Cruise Line provides complimentary Sign Language interpretation for live
theater performances and other shows and events on select sailings. Disney
Cruise Line also makes available Sign Language interpreters, on an as-available
basis for selected children's programming in order to interpret instructions
necessary for participation. This means that, if requested, sign language
interpreters can be provided to interpret
instructions and other information for children's programming activities on
Disney Cruise Line's scheduled interpreted cruises, subject to availability and
lack of conflict with regularly scheduled interpreted programs (i.e., live
theater shows).
Guests can request sailing dates and other information by calling Disney Cruise
Line Information at (407) 566-3500 [voice] or (407) 566-7455 [TTY]. Reservations
must be confirmed 60 days prior to departure to ensure interpretation
availability. While onboard, please contact Guest Services for further
information about Sign
Language services.
STATEROOM COMMUNICATION KIT
Stateroom Communication Kits are available for Guests with hearing disabilities
and contain a base unit with alarm clock, bed shaker notification, door
bell and phone alerts, phone amplifier, smoke detector with a strobe light, and
a TTY. Guests may make arrangements to receive Stateroom Communication Kits
through a reservations agent at the time of booking or by contacting Guest
Services while onboard ship.
CAPTIONING
In common area locations with video monitors, at least one monitor is set for
closed-captioning. However, Guests should be aware that not all video sources or
television signals are available with a captioned playback option. Select
in-stateroom movies are available in a closed-captioned format. These are
designated in your movie guide with a "CC" symbol. To activate the captioning
feature on your TV, use the menu option and simply follow the instructions on
the screen.
SPECIAL DIETARY NEEDS
Disney Cruise Line can accommodate some special dietary needs, including gluten
free, diabetic, vegetarian, low fat, low sodium and kosher meals at no
additional charge. Please request any special dietary needs in writing to our
Special Reservations Department at least four (4) weeks prior to your sail date.
Once onboard, any dietary requests should be directed to your Head Server.
Unfortunately, Disney Cruise Line may not be able to accommodate all special
dietary requests.
SERVICE ANIMALS
Qualified service animals are welcome in most locations throughout Disney Cruise
Line ships so long as they remain on a leash or in a harness at all times.
Due to the nature of some Shore Excursions, service animals may not be
permitted. Questions regarding the availability of Shore Excursions with service
animals should be directed to the Special Reservations Department at
407-566-3500 (voice) or 407-566-7455 (TTY).
Guests who are traveling with a service animal must obtain an Import Permit from
the Director of Agriculture of The Bahamas. The Application to Import Domestic
Animals into the Commonwealth of The Bahamas can be obtained by calling the
Special Reservations Department at 407-566-3500 (voice) or 407-566-7455 (TTY).
For Guests residing in the U.S.A and Canada, the following are the basic
requirements of the Import Permit for service animals (requirements may differ
for residents of other countries):
• The animal must be six (6) months of age or older.
• The animal must be accompanied by a valid certificate, which substantiates
that it has been vaccinated against Rabies by either:
o One (1) year duration
vaccine-the vaccine must have been administered within
not
less than one (1) month and not more than ten (10) months prior to
importation.
o Three (3) year duration
vaccine-the vaccine must have been administered
within
not more than thirty-four (34) months and not less than one (1)
month
prior to importation.
• The animal must be accompanied, at all times, by a Veterinary Health
Certificate indicating that the animal is in good general health.The permit is
valid for ninety (90) days from the date of issue.
Guests on a 7-night WESTERN cruise must also obtain an Import Permit for the
Cayman Islands.
For further information contact:
Veterinary Services Department of Agriculture
PO Box 459,
GT Grand Cayman Cayman Islands B.W.I
Tel: (345) 947-3090 Fax: (345) 947-2634
SHIP PROCEDURES FOR SERVICE ANIMALS
When a service animal travels onboard a Disney Cruise Line ship, the following
procedures must be followed:
• Upon the Guest's arrival, arrangements must be made with the Stateroom
host/hostess for one of two alternatives:
o A
plastic tray of grass to be left in the stateroom.
o
Designated "walk" times for the animal as necessary.
• Should the Guest choose to have the Stateroom Host/Hostess set up designated
"walk" times for the animal, the litter tray will be used in a
backstage area.
APPLICATION TO IMPORT DOMESTIC ANIMALS
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Youth Activities Participation
PARTICIPATION DETAILS
Youth Activities is open to children ages 3-12, who are completely potty
trained, able to interact comfortably within our counselor-to-child ratio groups
of 1-15 (ages 3-4) 1-25 (ages 5-12) and able to interact comfortably with peers
of their own physical size and within our established age groupings of 3-4, 5-7,
8-9 and 10-12. A child may participate in an older age group, if he or she is
within one month of the minimum age for that
group. As an example, a 7-year-old who is within a month of turning 8 may join
the 8-9 group.
Exceptions that may prevent participation
A child who has a contagious disease, or who shows symptoms of illness, such as
fever, vomiting, diarrhea, unexplained skin rash, discharge from the nose or
eyes or has any other contagious disease or illness will not be allowed to
participate. A child who becomes disruptive within the group may not be allowed
to participate further without a parent or guardian present.
Special requests that we are unable to accommodate
Unfortunately, we are unable to accommodate children who require one-on-one
care, a child or adult who wishes to participate in an age group much
younger/smaller than their physical age/size (example would be a 10-year-old
wanting to be with the 5-7 age group), children who need the attention of a
counselor with special training, or children who need counselor-assisted medical
attention.
Opportunities for children whose needs exceed the parameters for Youth
Activities participation Disney Cruise Line offers a multitude of events and
activities throughout the ship, which the entire family can enjoy together,
including main stage shows, family game shows, first-run movies, deck parties
and events, selected shore excursions, and activities at Disney's Castaway Cay.
Disney's Oceaneer Club and Disney's Oceaneer Lab are open for family-time
various times throughout your cruise. Please refer to your daily Personal
Navigator for times the entire family can enjoy the space together.
Parents/guardians may accompany their child to the Oceaneer Club and Oceaneer
Lab programs and activities at any time throughout the cruise.
Parents may make a request for modified programming for a limited period during
the cruise. Disney Cruise Line's ability to fulfill the request will depend upon
the child's needs, the availability of counselors, program participation, and
other applicable considerations. Disney Cruise Line cannot guarantee that
special requests will be accommodated. Such requests must be made prior to
sailing, through the Disney Cruise Line Special Reservations coordinator.
For 3 and 4 year olds who are not potty trained or who may interact more
comfortably within a smaller adult to child ratio of 1-6, parents may request
that the child be accommodated in Flounder's Reef Nursery, the infant and
toddler group babysitting area. The fee for this service is $6 per hour, per
child and is based on availability.
Flounder's Reef Nursery Group Babysitting Participation
Participation details
Baby-sitting in Flounder's Reef Nursery is available to all children ages 12
weeks to 3 years of age. We do not provide baby-sitting in Guest staterooms.
Reservations are taken on embarkation day from 12:30-3:30 p.m. Space is limited
and available on a first-come, first-served basis, based on sitter availability.
In order to accommodate as many families as possible, we may limit the number of
multiple requests per family. The fee is $6 per child per hour, $4 per
additional child per hour, and a 2-hour minimum is required. Flounder's Reef
Nursery is open each evening and selected times during each day. All rates and
times are subject to change.
Exceptions that may prevent participation
A child who has a contagious disease, or who shows symptoms of illness, such as
fever, vomiting, diarrhea, unexplained skin rash, discharge from the nose or
eyes, or has any other contagious disease or illness will not be allowed to
participate. A child who becomes disruptive within the group may not be allowed
to participate further without a parent or guardian present.
Special requests that we are unable to accommodate
We are unable to accommodate children who require one-on-one care and children
who need babysitter-assisted medical attention.
**For any further assistance, please contact the Special Reservations Department
at (407) 566-3500 [voice] or (407) 566-7455 [TTY].
THE
MOUSE ON WHEELS
